Returns and Refunds

Last updated: 22 September 2026

You may request a return within 30 days after delivery.

Eligibility

Items must be unused, unworn, free from marks or damage, and returned with original tags, accessories and packaging. Proof of purchase is required. Final-sale items, gift cards and items that cannot be returned for hygiene or legal reasons are excluded unless faulty.

Start a return

Email asfandshopify5@gmail.com with your order number and reason. For damaged, defective or incorrect items, include photos. We will provide the return instructions and address. Returns sent without approval may not be accepted.

Return shipping

For damaged, defective or incorrect items, Bags Hub will provide or reimburse reasonable return shipping. For change-of-mind returns, the customer pays return shipping. Original delivery charges are not refundable unless required by law or the item was faulty or incorrect.

Refunds

We notify you after inspection. Approved refunds are issued to the original payment method within 10 business days. Banks may need additional posting time. Contact us if more than 15 business days have passed after approval.

Exchanges

For the fastest exchange, return the eligible item and place a new order after approval. Replacement availability is not guaranteed.

Cancellations

Contact us promptly. We can only change or cancel an order before processing or dispatch begins. Once dispatched, the standard return process applies.

Consumer guarantees

Nothing in this policy limits rights under the Australian Consumer Law or other applicable consumer protection law.

Contact

Email asfandshopify5@gmail.com, call +61 422 261 779, or write to Bags Hub, 83 Clifton Drive, Bacchus Marsh VIC 3340, Australia.