Frequently Asked Questions

Orders and payment

How do I know my order was received?

We send an order confirmation to the email address used at checkout. If it is not in your inbox, check your spam or promotions folder.

Can I change or cancel my order?

Contact us as soon as possible. Changes and cancellations are only possible before processing or dispatch begins.

Shipping and tracking

How long does delivery take?

Orders are normally processed in 1–3 business days. Delivery within Australia usually takes another 5–10 business days. Supported international destinations usually take 7–15 business days after dispatch. The checkout estimate applies if it differs.

How do I track my order?

When tracking is available, we email the tracking link after dispatch. Allow up to 48 hours for the first carrier scan.

Returns and refunds

What is the return window?

You may request a return within 30 days after delivery. Items must meet the conditions in our Returns and Refunds Policy.

How long does a refund take?

Approved refunds are issued to the original payment method within 10 business days after inspection. Your bank may require additional posting time.

Need more help?

Email asfandshopify5@gmail.com or call +61 422 261 779. We normally reply within 1–2 business days.